Job Position: Social Community Manager
To apply, contact +91-84218 20001 or mail on [email protected]
Location: This position is based at Powai (Hiranandani) / Malad(S.V Road) or Vasai East (1 Min walk from railway station).
Experience: 2+ Years
Education Qualifications: Passion for Social Media and strong desire and capacity to learn
Salary: To match capabilities
Job Responsibilities:
Core responsibility includes – Reputation Management, Brand Advocacy, Customer Service, Influencer Marketing and Audience Analysis.
Reputation Management
- Will be responsible for the overall management of handling and keeping up with the reputation of brand on all the social media channels where the clients have their footprint.
- Keeping a constant track and reverting back (only if necessary) with an appropriate answer on the comments, reviews and feedbacks posted or shared by the followers.
- It is required of the community manager, to constantly keep a watch and monitor various brands/ competitors, followers and conversations happening around clients product and services.
Brand Advocacy
- Participating in various discussions and conversations online related to clients product and services. The core objective is to position the client as a thought leader in the market and at the same creating an awareness and buzz around their product and services.
- Should always look at improving the advocacy practices and brand positioning online.
- Brand analysis to identify what followers love about clients product and services.
- Identification of blogs and other social media channels that strategically fit your brand.
- Creation of an online community of brand advocates.
- Development of online and social media programs to engage, motivate and reward brand advocates
Online Customer Service
- Provide on-line support with the available resources to respond to followers inquiries and messages.
- Pro-active reaching out to prospective customers, influencers & others with the necessary communication.
Influencer Marketing
- Research and identify key influencers, bloggers and online media relevant to clients target audience.
- Working with client to identify, recruit and manage influencer/brand ambassador programs.
- Build strong relationships with social influencers through seeding programs and regular communication.
- Identify, establish and manage on-going influencer/brand ambassador programs.
Audience Analysis
- Identifying and reporting the right targeted audience and social behavior of the followers.