Job Position: Client Servicing Manager (Digital Accounts Manager)
To apply, contact +91-84218 20001 or mail us at [email protected]
Location: Andheri
Salary: To Match Capabilities
Primary Function:
- Strong Communication Skills
- Teamwork Skills
- Project management – managing timelines, managing budgets, quality assurance
- Digital Marketing – SEO, PPC, Social Media (Organic and Paid), Google Analytics, Facebook Ads Manager, Google Ads, Google Data Studio, Google Analytics
- Monitoring and Reporting the campaign’s performance
- Business Acumen
Job Duties and Requirements:
- Your primary task is to communicate regularly with our clients regarding all projects & their requirements and coordinate within the team for the same
- Coordinate marketing projects with business owners and senior-level executives
- You are a good team player who understands projects and their priority
- You are expected to build rapport and share a great understanding with the clients
- You are driven by deadlines and are capable of ensuring that the project deadlines are always maintained
- You will be closely working with the operations team and will effectively communicate all information with the client
- You are a dynamic personality who is outgoing in nature and is expected to play the role of a brand custodian
- Onboarding: Onboarding new clients
- Client Communication: Holding regular calls with clients to finalize monthly deliverables and review work completed
- Client Reporting: Monitoring, reporting and presenting client performance data to ensure business goals are achieved
- Project Management: Managing projects to ensure deliverables are completed on-time and to the right standards
- New Tech: Managing the implementation of new marketing technology for clients
- Upselling: Identifying and pitching new services to existing clients
- Renewals: Client renewals and upselling
Required Skills & Qualification:
The Key Account Manager (Client servicing Manager) will bring the following skills to the workplace:
- A background in digital marketing as account management and a proven ability to communicate effectively are key to this role
- 3 – 5 years experience in client interaction roles in the digital marketing/advertising industry
- Knowledge and experience in the digital marketing environment/digital media are a must
- Experience in marketing data analytics and interpretation is required
- Has been exposed to the practices of modern B2B and digital marketing
- Knowledge of SEO, PPC & Social Media is required
- Strong telephone etiquette and familiarity with B2B emailing is essential
- Proficient in spoken and written English
- Proficient in MS Word, Excel, and PowerPoint. Must regularly create customized reports for clients
- Candidates with familiarity with Google AdWords/Analytics would be given preference
