Job Position: Social Media Team Leader
To apply, contact +91-84218 20001 or mail on [email protected]
Location: Vasai East (1 Min walk from railway station).
Experience: 2+ Years. Should have lead a team earlier
Education Qualifications: The Social Media Team Leader (SM TL) shall oversee the social media team, reporting to the Head – Digital Marketing Services.
Salary: To match capabilities
Job Responsibilities:
- Supervise, lead and guide the Account Managers and Social Media Executives in managing clients’ accounts utilizing various social media platforms, understanding clients’ requirements and preparing effective Marketing/ Communication/ Media Plans to ensure client satisfaction.
- Manage multiple social media accounts for assigned clients on different social media platforms including but not limited to: (Instagram, Twitter, Facebook and LinkedIn) and handle clients’ online and offline presence on social media, as requested.
- Ensure the alignment of the designed advertising ideas with the clients’ requirements, set budget and business objectives.
- Administer updating client information, as well as accounts content including: posts, interviews, articles and newsletters on various social media platforms to ensure performing the same on a regular basis and meet clients’ expectations.
- Provide guidance to the Social Media Management Team pertaining to communicating and engaging with fans and followers in order to ensure providing prompt responses and updates.
- Ensure proper collaboration with the Creative Team internally as well as with clients to develop new materials that will be posted on social media accounts.
- Keep up to date with the latest trends in technology and social media, including researching and evaluating a variety of online social media tools / Platforms.
- Perform other duties related to the job as assigned.
- Lead, Manage and Hold the Members of the Social Media team Accountable (LMA)
- Ensure that the team delivers quality services as agreed with the client as measured/ guided by Service Level Agreements, KPIs, deadlines and CSAT/NPS.
- Oversee recruitment and development of the team members (Right People) and ensure that team members are assigned to projects that match their skill sets, personalities, and experience (Right Seat).
- Ensure that all teams are at the forefront of advances in their social media skills
- Ambassador between Management, Operations team, and support departments
- At least 2 years leading teams:
- Experience in goal-setting with a history of achieving set goals through his/her team
- Experience in coaching and mentoring young adults successfully
- Experience in conflict management & resolution
Qualifications:
- Highly skilled in social media
- Familiarity with the other specializations i.e. Search Engine Optimization (SEO), Content Marketing and Digital Inbound Marketing
- Very good verbal and written communication skills
- Critical thinking skills
- Very good decision-making skills
- Highly organized
- Can work independently and manage own work
- Fast learner
- Can handle pressure while remaining calm and composed
- Very good interpersonal and team skills